Contact Us
- 1. All stakeholders may call Customer Service: 1-800-471-3086 (English and Spanish)
- 2. All stakeholders may email Customer Service: AwCCustomerService@nj.easterseals.com
- 3. Qualified providers of goods and services (not self-hires) may email: AwCPurchasing@nj.easterseals.com
- 4. After allowing at least one business day, all stakeholders may escalate unresolved issues to: AwCAdmin@nj.easterseals.com (Option of copying Division Fee For Service Helpdesk: DDD.FeeForService@dhs.nj.gov)
| If you have a question about | Contact Name/Title/Email | Direct Dial | Main # / Ext |
|---|---|---|---|
| AwC ISP Plan information and updates, Billable rate, PMPM, timesheets approval, credible data entry, point of contact for Support Coordinator Agencies |
Agency with Choice Verification Team Jocelyn S., Silvia T., Sakisha C., Chris B., Robert R., Angela O., Jacob M., Regina C., Elliah C. |
1-800-471-3086 | |
| AwC General Inquiries for SDEs, Consumers, families, Support Coordinators, Vendors and External population |
Agency with Choice Customer Service Frank T., Michelle T., Susan G., Ashley C., Hope C.W., Jessica K., Abigail F., Alysia G. |
1-800-471-3086 | 732-257-6662 |
| AwC General payroll inquiries for SDEs and AwC internal staff |
Agency with Choice Payroll Department Marcos R., Kevin F, Lauren S., Iris M., |
||
| AwC HR inquiries, SDE benefit enquiries, Beyond Pay profile creation, and cost center inquiries |
Agency with Choice Human Resources Team AwC Operations: Susan K., Katrina B., Nieshia E. |
||
| AwC EVV related questions or concerns |
Agency with Choice Electronic Visit Verification Jocelyn S., Silvia T., Sakisha C. |
||
| AwC escalations that require attention from Team Leads, Manager or Director, point of contact for DDD inquiries |
Agency with Choice Leadership Team Angela M., Tashay D., Jocelyn S., Silvia T., Mohammad M., Michelle T. |
||
|
Inquiries about SDE suspensions Inquiries and submission of training and compliance documents |
Agency with Choice Compliance Team Marina G., Farah P.B., Jessica G. AwCCompliance@nj.easterseals.com *Designated mailbox for suspensions* AwCTraining@nj.easterseals.com
*Designated mailbox for training documents* |
||
| AwC inquiries regarding SDRs, consumers budgets, accounts payable, accounts receivable |
Agency with Choice Accounting Team Bonnie S., Yvette C. |
||
| SDE new hire request, Onboarding, AwC Enrollment documents and inqiries |
AgencywithChoice Enrollment Team Tonia N., Jazmine W., Patricia D. Steven P., Daniel E., Padma S., Rita O. |
||
| AwC Vendor enrollment documents and voucher requests inquiries only, point of contact for all vendor inquiries and services |
Agency with Choice Vendor Enrollment Team Jocely S., Mohammad M., Krishna U. |
||
| AwC Timesheet submissions only |
Agency with Choice Timesheet *Unmanned Mailbox for AwC timesheet submissions only* |
FAX: 888-399-0427 |
|
| AwC Provider Payment Voucher submissions only |
Agency with Choice Provider Payment Voucher *Unmanned Mailbox for PPV submissions only* |
FAX: 866-454-6794 |
"Auress" Explained
Auress
[Or – əs] noun
Auress is the combination of the words
“Aurora” for “light” and “Empress” for
“leadership”
The aurora above represents the light of hope which guides us.